Call Center Agent / Customer Service Representative

Roles and Responsibilities:

As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:

Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.

Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.

Documentation: Maintaining accurate and organized patient records, ensuring data integrity.

Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.

Qualifications:

To be successful in this role, you should possess:

Arabic and english fluency is required

Strong communication skills, both verbal and written.

Exceptional customer service skills with a patient-oriented approach.

Ability to handle a high call volume and work effectively in a fast-paced environment.

Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.

Healthline Medical Group is a leading healthcare provider in Abu Dhabi, offering comprehensive outpatient services, including specialized dental and cosmetic treatments. With a commitment to excellence, patient safety, and the latest medical advancements, we strive to deliver top-tier healthcare experiences to our patients.